Shipping & Returns/Core Returns
We can ship to almost any address in the world. Note that there are restrictions on some products and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Flat rate shipping charges and free shipping cover the 48 Continental United States only.
New unopened engine kits may be returned within 30 days of delivery for a full refund. Items must be returned in same condition received. The original packaging must be completely intact. You are responsible for the return label fees.
Generally, you should expect to receive your refund within four weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). However, most refunds are completed more quickly than this.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund status and eligibility.
Returns are not accepted on Stroker engines, Stroker kits, custom builds, High Performance engines, or any items requiring custom machining.
In order for us to supply quality remanufactured engines and parts to the public at economical prices, we must factor in the value of the old, worn out engine (core). Some cores are only worth scrap prices but others have great value depending upon supply and demand.
In order to receive credit, the old core received in exchange from you must meet the following reasonable conditions:
- The casting must be the same as that which was purchased.
- The old casting must be free of cracks or poor welds, including crankshafts and rusty castings are not acceptable.
- Cores must have all of the parts on it that are furnished with the replacement engine.
- Parts destroyed or not returned from common domestic gas engines as part of casting will be charged as follows: Connecting rod assembly. $15-$50 each, Non-roller camshafts $26 each, Head Bolts $4, pushrods $2, Rocker arms $5, Unusable blocks, heads and cranks will offset the core deposit at the going core rate in Ocala, FL.
The old core must be received for credit within sixty (3O) days from date of invoice or we will assume the replacement was sold outright and remove it from our records of engines on which deposits can be credited.
Core deposit refunds will be credited to the original payment method. Any additional return shipping charges incurred by Titan Engines will be deducted from your core deposit.
Upon receiving an item, if the item appears to be damaged or you are uncomfortable in any way with the way your item has arrived, DO NOT sign for it. Please refuse the shipment and allow us to take your concerns up with the shipping company. Once an item is signed for, you have agreed that your are satisfied with the shipment and have verified that there is no obvious damage. This is especially important on LTL shipments (engines). If the engines does not arrive in an upright position and securely strapped to a palette or in a crate, DO NOT sign for it. Please refuse the delivery and contact us.